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6 Frustrations Only Heavy Duty Technicians Know

  1. Touching my stuff. I don’t come to your workplace and move your things around, so don’t touch my tools. They cost more than the combined cost of ten of your computers, and I don’t need help rearranging them.
  2. Arguing about the price. The cost to repair your equipment goes way beyond what “it cost your friend Jimmy to repair in his garage.” We have expensive shop and labour hours to consider, not to mention the tens of thousands of dollars (yes, that’s right; see item 1) that it costs for us to stock our shop with the best tools and diagnostic equipment. We would charge you less to not have this conversation, but we can’t, so don’t blame us. Besides, when was the last time you saw a mechanic with his own private jet? Never. We’re not out to rip you off.
  3. Comparing me to your old mechanic. I’m not them, and they’re not me. I’m sure they’re wonderful people, but I don’t want to hear about them. Besides, spending time talking about them eats into my billable hours, and there is not an item line in my invoicing system to charge you for this uncomfortable conversation.
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  4. Your own internet diagnosis The internet has endless information on what it means when your engine makes unusual noises. Bringing your engine to me and self-diagnosing, where the Eeeerk Bap Bap Bam Reeeeeech! The noise that is coming from does not help anyone. Google does not have high-tech diagnostic equipment built into it. My shop does.
  5. Coming in minutes before we close. When we’re wrapping up for the day, it’s the worst time for you to show up. We have a long to-do list to accomplish before we can go home to our families, and you are much more likely to get great service when you show up well within business hours. Better yet, make an appointment.
  6. Calling incessantly. If we said we would call you when your vehicle is ready, we will. We want to get paid and get your equipment out of our yard as soon as possible, and calling us a billion times does not speed this up. If you are thinking about calling us early, please don’t.